Return & Refund Policy
At Vurnekdi™, we want every customer to feel confident when shopping for office and workspace essentials. This Return & Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.
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Return Eligibility
Vurnekdi™ offers a 30-day return window. This means you may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
The product must be unused and in its original condition
The item must be returned with its original packaging
All included parts, accessories, or inserts must be included
A receipt, order confirmation, or proof of purchase is required
Items that show signs of use, damage caused after delivery, missing parts, or altered packaging may not be eligible for return.
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How to Request a Return
To begin a return, please contact us before sending any item back.
Email: service@vurnekdi.com
Please include the following information in your message:
Your order number
The email address used at checkout
The reason for the return
Clear photos if the item arrived damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide return instructions, including where to send your package.
Please note: Items returned without prior approval may not be accepted.
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Damaged, Defective, or Incorrect Items
Please inspect your order soon after delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and help make it right.
To help us process your request faster, please provide:
A clear photo of the product
A photo of the packaging
Your order number
A brief description of the issue
Approved cases may be handled with a replacement, refund, or another suitable solution depending on the situation.
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Non-Returnable Items
Some items may not be eligible for return, including:
Items that have been used, damaged, or altered after delivery
Products returned without original packaging
Items missing parts, accessories, or included materials
Custom or personalized products
Final sale items
Gift cards
Original shipping fees paid at checkout
For hygiene, safety, or product condition reasons, Vurnekdi™ reserves the right to refuse returns that do not meet our return requirements.
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Exchanges
The fastest way to receive a different item is to return the original product first. Once the return is approved, you may place a new order for the item you prefer.
If your item arrived damaged or incorrect, please contact us directly so we can review the case before you place a new order.
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European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return an order within 14 days, for any reason and without providing justification.
To qualify, the item must be:
Unused and in its original condition
Returned with original packaging
Accompanied by proof of purchase
This applies in addition to our standard return policy where required by applicable regulations.
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Refunds
After your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
The refund will be issued to your original payment method
Please allow up to 10 business days for processing after approval
Your bank, card provider, or payment service may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
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Return Shipping
Return shipping instructions will be provided after your return request is approved.
Please do not send items back before receiving return authorization from Vurnekdi™. Unauthorized returns may not be processed.
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
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Return Address
Returns must be approved before shipment.
Vurnekdi™
Mai Do - Fine Stationery & Goods - Santana Row
378 Santana Row #1125
San Jose, CA 95128
United States
Phone: +1 (408) 213-1985
Email: service@vurnekdi.com
Thank you for choosing Vurnekdi™. We are committed to providing practical office essentials and a smooth after-sales experience.